Whether you want to improve your business reputation, increase customer satisfaction scores, or ensure customer loyalty, creating a memorable customer experience (CX) is how your brand can stand out in a very competitive marketplace.
What better way to hone your customer experience knowledge and develop a practical game plan than to get to know CX experts and their strategies?
customer experience speaker for your event.
Here are 25 customer service experts who are recognized not only for their thoughtful leadership, but also their ability to deliver an outstanding customer experience keynote address.
Shep Heiken.
Shep Heiken is recognized as one of the leading CX and customer service thought leaders in the world. He is a New York Times and Wall Street Journal bestselling author helping frontline employees, managers and leaders deliver an amazing customer experience every time.
Shape is the creator of The Customer Focus™, a training program offered virtually and at live events around the world.
He has been inducted into the National Speakers Association Hall of Fame for his achievements in the speaking profession.
His latest book, I Will Be Back: How to Get Customers to Come Back, Again and Again, is a masterclass in turning customers into repeat customers and turning customers into loyal customers.
blake morgan
Blake Morgan believes that “if you make people’s lives easier and better, you will always have an audience.” If you’ve heard one of his keynote speeches, read one of his best-selling books, or listened to his podcast, you’re familiar with the message.
It is a message that she preaches and follows as a futuristic customer experience. Blake is the author of two customer experience books, including the bestseller The Customer of the Future. Real Leaders Magazine recognized her as one of the Top 40 Female Keynote Speakers for 2020.
John Hall is a thought leader and speaker on topics including content marketing, relationship building and customer experience.
As a Strategic Consultant at Relevance, he works with businesses to promote their digital vision and be the master of their industries. John is the author of Top of Mind: Use Content to Unleash Your Influence and Involve the People Who Matter to You, a book highly recommended by Forbes and Inc., as well as industry leaders. Stacey Sherman is a speaker,
content creator and thought leader all about the customer experience. He believes that better customer experiences can be created by involving employees.
Customer experience is a differentiator, especially in a world where impersonal interactions are becoming the norm. He founded Doing CX Right to help brands reorient their strategy to the heart and science of the customer experience.
She is also the author of two best-selling books internationally, including Customer Experience 2, in which she is one of 24 CX Experts who share strategies and tactics for business success through top-notch customer experience.